Rochele Online Customer Offering (R.O.C.O)
R.O.C.O. is our state-of-the-art technological system which allows our customers to always be in the know about the status of their project.
Here’s why you are going to love R.O.C.O. as much as our other customers do:
Log in as a customer to our easy-to-use system and you can book a quote/appointment at the click of a button. You’ll be issued with convenient reminders so that — no matter how busy or preoccupied you get — you’re always informed about your upcoming appointment(s) with Rochele.
After you make your booking you will be automatically assigned an estimator. Our team member can conduct an inspection with you either at your premises or remotely (via Zoom, Skype, Microsoft Teams etc). It all depends on what suits you best.
Our estimator will be able to build your quote using our accompanying iPad application. Upon inspection, you will be provided with clear and comprehensive digital paperwork within just minutes! You’ll be able to view, consider and potentially sign-off on the quote entirely at your convenience.
Once you approve a quote/a job is accepted, you’ll be afforded access to a real-time project timeline. This lets us keep track of progress and allows you to view all events as they occur — 100% simultaneously.
Using an iPad, our supervisors will input data and other relevant information which feeds into a timeline which is fully visible to you. This includes key milestones, inspection notes, site visit details and even photos of your project as it unfolds.
Because R.O.C.O. creates a level of transparency that’s virtually unheard of, our team is able to work on your feedback immediately. You let us know the moment you have feedback and we will action it and adjust things accordingly.
You can write us a note or use our happy/sad face buttons to indicate your feedback. It’s all a part of our company motto to be as “prompt & professional” (and affordable) as possible!