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At Rochele Painting we aim to be Prompt and Professional and fulfil our customer’s expectations. It is a fact that 80% of Rochele Painting customers come from either customer referrals or repeat customers (Statistic taken from company database during April 2011 – April 2012).

However, we are always looking at new ways to improve our company. If there is some aspect of our service that you think we can improve please tell us through our Customer Survey. But don’t just tell us what was wrong make sure you suggest a potential solution. That way we can continue to improve and offer our customers the best customer service possible.

Alternatively we love to hear good feedback and always pass it on to the people that made the service possible.

PLEASE NOTE: Feedback can be made anonymously by leaving your name, email and reference fields blank. We will still recieve the form and take your feedback seriously.

Service Area Assessed

Administration

Please assess the service of our office and administration. This includes how prompt and professional we were in dealing with:

  • Enquires, quote requests & job requests
  • Sending out a copy of the quote (via fax, email or mail)
  • Billing procedure & processing payment
(1=Poor, 5=Excellent)

Estimation

Please assess the service of your estimator in:

  • Arriving to the appointment on time
  • Assistance in enquiries regarding painting procedures
  • Providing a detailed quote
(1=Poor, 5=Excellent)

Supervision

Please assess the service of your supervisor in:

  • Communicating clearly and professionally with you
  • Ensuring quality of work was maintained
  • Leading and directing painters
(1=Poor, 5=Excellent)

Painting

Please assess the service of your painters in:

  • Professional attitude and attire
  • Quality of workmanship
  • Cleanup
(1=Poor, 5=Excellent)

Reference

Our company aims to always provide prompt and professional service. If you feel we achieved our aim with your job please in a handful of words tell us why. We love to share this feedback with those that made the service possible and would love to add it to our website.

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